Thursday, March 16, 2006
"Rarely does a bad attitude solve the problem."
"Rarely does a bad attitude solve the problem."
"Kanban
The story about kanban in The Big MOO is interesting, given that I'm thinking about accountability right now. Quickly: Japanese car manufacturers moved to only having one or so spare parts to replace defects discovered while putting cars together. If they ran out, the entire production line would be halted while a replacement was procured. Ends up no one wanted to be responsible for supplying defective parts to the car manufacturer that might stop the entire line and quality from suppliers shot through the roof. Simply because higher quality was expected of them and that they knew they'd be very obviously held accountable. It'd be much better for all of Microsoft to have obvious gates that stopped product development until the quality improved. Because, if we don't hold ourselves accountable, our users will."
"Kanban
The story about kanban in The Big MOO is interesting, given that I'm thinking about accountability right now. Quickly: Japanese car manufacturers moved to only having one or so spare parts to replace defects discovered while putting cars together. If they ran out, the entire production line would be halted while a replacement was procured. Ends up no one wanted to be responsible for supplying defective parts to the car manufacturer that might stop the entire line and quality from suppliers shot through the roof. Simply because higher quality was expected of them and that they knew they'd be very obviously held accountable. It'd be much better for all of Microsoft to have obvious gates that stopped product development until the quality improved. Because, if we don't hold ourselves accountable, our users will."
