WebSitesOfNote

Taking responsibility: "One of the best ways to enrage a customer is to duck responsibility. Airlines do it, accountants do it, lawyers do it. Doctors, too. Frontline service workers are always in the awkward position of having to deal with angry customers about something that's not their fault. Often, the very act of evasion is what the customer is angry about. All we want is someone to look us in the eye and take responsibility. Here's a note someone sent, enraged about a Valentine's Day order gone wrong: Here is an email that I received when I came home on Tuesday Feb 14th.  Itis from a company named Shari's Berries.  I saw their product on GoodMorning America last week and decided to order some chocolate coveredstrawberries for a gift.  Their web-site guaranteed Valentine's Daydelivery.  I must tell you the price was not cheap.  I ordered a giftselection and with delivery it was over $65.00. -------------------------------------------------------- Dear XXXXXXXXXXXXX, We are writing to inform you that your order for delivery February 14th wasnot shipped yesterday as requested.  We are prepared to ship your order on February 14th for arrival on the 15th..  Alternatively, you do have the option of canceling your order, but we'drather you did not. We regret that your order did not ship as requested and in consideration oft"