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Thursday, January 26, 2006

Disappearing telephony 

Disappearing telephony: "I’m just stepping back a minute to think about what Emerging Telephony actually is. You might have seen my earlier musings on the different philosophical underpinnings of “Western” telephony and “Eastern” thought. In an oversimplified nutshell, the Western approach puts the individual in the centre of the universe. The Eastern idea is to put the group in the middle. I see “conversation” as being the shadow of a group. So future telephony may look quite different from PSTN-style calling and even philosophical cousins like Skype. We don’t put groups or conversations at the centre of our “Voice 2.0” telephony experience. This could provide a philosophical problem to all the VCs and geeks here at ETel. Here’s a concrete example. Teens are group-centric. They need to belong, get group affirmation. They send a zillion SMS messages to wring a group experience out of the technology they have. But imagine if members of the group could see when other members of the group are in a conversation (IM or voice). Then you can (virtually) walk up and try to join in. It requires some digital social gestures that mimic a conversation pause and turning to allow the new person into the ring. Hey! Telephony is supposed to be a substiute for “being there”. This is the kind of “presence” experience that today"

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