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Sunday, January 01, 2006

Broadband addiction: "I just returned from Berlin on LH710. LH710 is one of the long-haul Asian flights that is supposed to have the new Boeing wifi connection. I took an early flight to Frankfurt so I would have time to use broadband in the lounge. I arrived in the lounge with several hours before my flight and I found a lounge full of very frustrated businesspeople unable to log into the wifi network. The landing page wasn't even showing up. The customers were irate, but the staff in the lounge just sort of shrugged. (I'm not blaming them...) I was able to find the Vodaphone hotline. It was 'conveniently' a German toll-free number which didn't work from my mobile phone. I borrowed the phone at the reception and called. After about 10 minutes of waiting and 15 minutes of convincing the first tier support guy that it wasn't a problem with my computer, (He kept saying that English language Macintoshes had problems sometimes) I was connected to the next tier guy. He was much friendlier and he explained that Frankfurt sucked for them because they had to go through the airport network once and it often caused problems. He said he'd try to figure out the problem and call me back. Two hours later, there was no call and I was beginning to get withdrawal symptoms. However, I knew I would have broadband on the plane so I was able to bear it. I read a newspaper."

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